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Industrial & Organizational Psychology
Florida Institute of Technology
150 W. University Blvd.
Melbourne, FL 32909
Phone :(321) 674-8104
Fax: (321) 674-7105
Email:griffith@fit.edu

Introduction

In today’s fast-paced, often stress-filled workplace, employees experience a wide variety of emotions during working hours. Employees also report feeling pressure to control their emotional displays around others, which sometimes requires a great deal of effort on their part. Emotional labor, or the regulation of emotions and emotional displays at work, is a hot topic in organizational research today. The Workplace Emotions team will be forming in the Fall of 2005, under the supervision of Erin Richard. The purpose of the team is to collaborate on research projects involving emotional labor. Possible topics to explore include:

• Emotional display rules put forth by organizations and society.
• Strategies employees use to control their emotions.
• Individual differences related to emotions in the workplace (e.g., emotional intelligence; positive and negative affect).
• Emotional labor in specific jobs, such as customer service.
• Using experience sampling methodology to gather “real time” data on emotional labor variables.

Faculty Advisor:

Dr. Erin Richard

Team Philosophy

The research philosophy will focus on deliverables. Specifically, the team will focus on putting together conference papers and journal submissions as well as helping each other meet thesis and dissertation goals. Opportunities to collaborate on several projects at one time will help members gain substantial amounts of valuable research experience. Meetings will often serve as brainstorming sessions, in order to help everyone produce projects of the highest quality. Additionally, because of the newness of the team, members will have the distinct advantage of being able to shape its culture.

Members

Charlene Bogel, Sarah Gambrill, Erin Richard, and Lauren Bresnahan

Publications and Presentations

Diefendorff, J. M., Richard, E. M., & Croyle, M. H. (In press). Are emotional display rules formal job requirements? Examination of employee and supervisor perceptions.  Journal of Occupational and Organizational Psychology.

Richard, E. M., & Wallace, J. C. (Chairs).  New Directions in Emotional Labor Research. Symposium to be conducted at the 21st Annual Society for Industrial and Organizational Psychology meeting, Dallas, TX.

Diefendorff, J. M., & Richard, E. M. (2003).  Antecedents and consequences of emotional display rule perceptions.  Journal of Applied Psychology, 88, 284-294.

Contact

Erin Richard