Industrial/Organizational Psychology

Emotions in the Workplace

Emotions Team

Introduction

In today's fast-paced, often stress-filled workplace, employees experience a wide variety of emotions during working hours. Employees also report feeling pressure to control their emotional displays around others, which sometimes requires a great deal of effort on their part. Emotional labor, or the regulation of emotions and emotional displays at work, is a hot topic in organizational research today. The Emotions Research Team collaborates on research projects involving emotions in the workplace and emotion regulation, under the supervision of Dr. Erin Richard. Some topics of interest to us are:

  • Emotional display rules put forth by organizations and society.
  • Strategies employees use to control their emotions and manage stress.
  • Individual differences related to emotions in the workplace (e.g., emotional expressivity; positive and negative affectivity).
  • Emotional “fit” between emotional requirements of the job and emotional characteristics of the employee.
  • Using experience sampling methodology to gather real time data on emotional labor variables.
  • Emotional expression and perception of emotional intent in electronic communication.
  • Cyberaggression in the workplace.
Faculty Advisor: Dr. Erin Richard erichard@fit.edu   my website

Purpose

The purpose of our team is to produce quality research to be presented in academic journals and at professional conferences. We also help each other meet thesis and dissertation goals. Meetings serve as brainstorming sessions, in order to help everyone produce projects of the highest quality. The opportunity to collaborate on several projects at one time helps members gain substantial amounts of valuable research experience.

Recent Publications

Richard, E. M., & Diefendorff, J. M. (2011). Self-regulation during a Single Performance Episode: Mood as Information in the Absence of Formal Feedback. Organizational Behavior and Human Decision Processes, 115, 99-110.

Diefendorff, J. M., Richard, E. M., & Yang, J. (2008). Emotion regulation at work: Linking strategies to affective events and discrete emotions. Journal of Organizational Vocational Behavior, 73, 498-508.

Diefendorff, J. M., & Richard, E. M. (2008). Not all emotional display rules are created equal: Distinguishing between prescriptive and contextual display rules. In. N. M. Ashkanasy, & C. L. Cooper (Eds.). Research Companion to Emotion in Organizations. Northampton, CT: Edward Elgar.

Recent Presentations

Richard, E., Reid, P., Trejo, B., Culhane, E., Gabrenya, W., McCoy, C., Hughes, S., & Severe, G. (2012, April). Understanding the Role of Affect in Cross-Cultural Competence. Symposium conducted at the 27th annual meeting of the Society for Industrial and Organizational Psychology, San Diego, CA.

Trejo, B. & Richard, E. (2012). Cross-cultural competence in the military: A case for construct validity. Poster session presentation presented at the Industrial/Organizational and Organizational Behavior Conference, Orlando, FL.

Trejo, B. & Richard, E. (2012). Emotion regulation ability, optimism, and strain: Relationships with cross-cultural competence. Poster session presented at the Industrial/Organizational and Organizational Behavior Conference, Orlando, FL.

Young, S., Pita, M., White, J., Hickman, A., & Richard, E. (2012). %&$#?@!: A model of cyber-aggression in email. Poster session presented at the Industrial/Organizational and Organizational Behavior Conference, Orlando, FL.

Reid, P. A. & Richard, E. M. (2011, August). The role of cross-cultural competence in the relationship between emotion regulation and job satisfaction. In P. Reid (Chair), Beyond the Frontier: Insights into Cross-Cultural Competence in the U.S. Military. Symposium conducted at the 119th Annual American Psychological Association meeting, Washington, D.C.

Richard, E. M., Converse, P.D., & Steinhauser, E. (2011, April). Emotional display rule deviance as self-regulatory failure. In E. Richard (Chair), Emotional Display Rule Deviance: Antecedents and Consequences. Symposium conducted at the 26th Annual Society for Industrial and Organizational Psychology meeting, Chicago, IL.

Richard, E. M., Reid, P., Bogle, C., Miranda, M., & Reverdiau, G. (2011, April). BIS and BAS sensitivity as predictors of flight training performance. Poster presented at the 26th Annual Society for Industrial and Organizational Psychology Meeting, Chicago, IL.

Steinhauser, E., Richard, E. M., Small, C., & Trejo, B. (2011, April). Misperception of emotion in email: Effects of gender and status. Poster presented at the 26th Annual Society for Industrial and Organizational Psychology meeting, Chicago, IL.

Richard, E. M., Steinhauser, E., Small, C., Trejo, B., & Trane, S. (2010). Misperception of emotional intent in email. In Using Technology in Organizational Communications and Training. Symposium conducted at the Florida Institute of Technology School of Psychology Research Colloquium.

McFadden, M., & Richard, E. M. (2010, April). Cross-Cultural Differences in Business Request Emails. Poster presented at the 25th Annual Society for Industrial and Organizational Psychology meeting, Atlanta, GA.

Richard, E. M. & Diefendorff, J. M. (Chairs). (2009, April). The Fit between Emotional Demands and Emotional Abilities. Symposium to be conducted at the 24th Annual Society for Industrial and Organizational Psychology meeting, New Orleans, LA.

Richard, E. M., Brandt, L., & Bogle, C. (2008). Antecedents and Consequences of Emotional Appraisal Patterns. Poster presented at the 23rd Annual Society for Industrial and Organizational Psychology meeting, San Francisco, CA.

Richard, E. M., & Jacobs, K. (2008). Examining Predictors of Display Rule Deviance Using Experience Sampling Methodology. Interactive poster presented at the 23rd Annual Society for Industrial and Organizational Psychology meeting, San Francisco, CA.

Contact

Erin Richard